Survey

Survey

Brand Awareness and Customer Satisfaction

Dear Customer and Friend,

We are constantly trying to improve our relations and image with our existing and potential customers and would like to have your opinion about us. Therefore, we have put together this simple questionaire and are kindly asking you for 5 minutes of you time to complete the survey below.

As a token of gratitude for your participation and collaboration, we are going to enter all replies and data submissions into a ballot for the draw of an iPad Mini. So follow the instructions - you could be the fortunate winner!

This Survey does not contain any compulsory fields. This means that you can stay totally anonymous if you wish. Nor is it necessary to reply to all the questions of the survey.

However, if you stay anonymous or do not reply to all of the questions you are will not participate in the draw for an iPad Mini. If you would like to participate in this draw, you need to provide your e-mail address and answer all the questions.

The data that we receive from you will be treated as confidential, will only be used by us internally and we will not sell or pass on e-mail addresses or names in any manner. For further information, please consult AEQ's Privacy Policies.

Thank you in advance for your collaboration and good luck!

AEQ SA/KROMA  - Marketing and Communication

 

 PERSONAL AND COMPANY DATA   

Company Name:

Name:

E-mail: (*) Needed if you want to participate in the draw of an iPad Mini!

Country:

Please choose the option that best describes your organisation:

Your primary business is:

 I want to participate in the draw for an iPad Mini! By ticking this box and submitting my e-mail with this form I declare that I am aware of and am in agreement with AEQ's privacy policies and how it will treat the information submitted.

 CUSTOMER SATISFACTION 

Are you a customer of AEQ, KROMA or both?

 YES, I have an AEQ product - Please continue below in this section "Customer Satisfaction"
 YES, I have a KROMA product - Please continue below in this section "Customer Satisfaction"
 I have both AEQ and KROMA products - Please continue below in this section "Customer Satisfaction"
 NO, I do not own any AEQ or KROMA product - Please jump this section and go to "Brand Awareness"

 

PRODUCT

1.- Are you satisfied with the product?
Very Satisfied Satisfied Not Satisfied Very Dissatisfied

2.- Please rate the price of the product in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

3.- Please rate the quality and performance corresponding to the equipment in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

4.- Please rate the product appearance and image in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

5.- Please rate the labelling of the equipment controls in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

6.- Please rate the technical documentation corresponding to the equipment in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

7.- Please rate the products in terms of simplicity of use and configuration in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

8.- Please rate the products in terms of simplicity of integration in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

 

COMMERCIAL AND TECHNICAL RELATIONS - SERVICES

1.- Please rate your commercial relations with AEQ-KROMA in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

2.- When requesting a quote and/or making a firm order, please rate your perception in regards to availability and delivery time of product/services from AEQ-KROMA in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

3.- Have you had to request technical service or assistance from AEQ-KROMA?
 YES   NO

4.- If you have answered yes to the question above, how would you rate the service or assistance received from AEQ-KROMA in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

5.- In general, how would you rate the communications with AEQ-KROMA in a scale of 1 to 10 (10 is Optimum and 1 is deficient)
10 9 8 7 6 5 4 3 2 1

 
 BRAND AWARENESS  

Are you familiar with AEQ products?
 YES     NO

For each product family in the table below, please select what product do you associate with the Brand name AEQ?

Communications Mixing Consoles
Audio and Networking Software

How did you learn about AEQ products?

 Are you familiar with KROMA products?
 YES     NO

For each product family in the table below, please select what product do you associate with the Brand name KROMA?

Communications Broadcast Monitors

How did you learn about AEQ or KROMA products?

TRENDS AND TENDENCIES 

Will your Company invest in technolgies or equipment coinciding with any or several of the following descriptions within the next 12 Months?

AoIP Multi-Channel Audio Networking 4K Broadcast Monitoring 3G Broadcast Monitoring Intercom Systems

IP AudioCodecs ISDN AudioCodecs Audio Mixing Consoles Audio Routing Systems Commentary Systems

Broadcast Automation Systems Talk-show or Phone-in Systems

Others, please define:

Please feel free to make any personal comment concerning AEQ, KROMA or this survey:

 

 

 

 

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